Last updated 6 September 2026. Product safety, hygiene, item condition, and your mandatory consumer rights are considered in every request.
Contact Shumukh promptly if an item arrives damaged, defective, different from the confirmed order, or not matching its stated specifications. Keep the item and packaging and provide the order reference and clear photographs where relevant. After verification, the available remedy may include replacement, return, repair where suitable, or refund in accordance with applicable consumer law.
Contact us before opening or using a cosmetic product. A non-defective change-of-mind return is considered only after confirmation and normally requires the item to remain sealed, unused, undamaged, and in its original saleable packaging. Delivery costs may apply unless the return is caused by our error or a confirmed defect.
For hygiene and product-safety reasons, opened or used cosmetics normally cannot be returned for a change of mind. This does not prevent a remedy where the product is defective, unsafe, incorrectly supplied, or where applicable law provides otherwise.
Once a refund is approved, Shumukh will confirm the amount, method, and expected processing time. Refunds are made through the practical method agreed for the original payment, subject to verification and any applicable financial-provider processing time.
This policy does not remove mandatory rights available under Qatar Law No. 8 of 2008 on Consumer Protection and applicable amendments or regulations. Contact Shumukh first so the issue can be investigated and resolved.